Frequently Asked Questions - FAQ :

1) How near is the storage facility to the Berth?

All the installations are located within the respective Port premises. The installations are connected by pipelines

to the berths.

2) Is customs bonding facility available?

Yes,  the  tanks  are   calibrated   by    statutory,    competitive authorities and are eligible for customs bonding.

3) Are there dedicated lines for different products?

All  the  non  hazardous  installations  have multiple product  lines and are broadly classified into two catagories

namely edible  and non  edible  product  lines and only  previous cargo compatible product are taken in either of

these segregated pipelines after the lines are passed for cleanliness by the surveyors. In hazardous installations

other   than  the   catagories   mentioned   above   white   oil   lines   and   black   oil    lines  are also  available.

4) Proximity to the terminals?

The installations are well connected by road are in the near proximity to National Highways.

5) How are the redelivering facilities in the installation?

Each storage tank is connected by  two  redelivering  outlets,  each  capable  of  filling  a 9.5 kl cap tanker in 15

minutes. Extra outlet are provided on request.

6) Have you incurred product loss during any parcel redelivery?

Our  personnel  are  trained  to  handle  different  products  with  utmost  care  and  precaution.  Product loss is

eliminated at all levels of redelivery.

7) How secured is the product and the installation?

The  terminal  is  manned  by   security staff round the clock and all the tanks are under the lock and seal of the

respective client representatives and surveyors.

8) Is round the clock redelivery available?

Our  regular  terminal  working  hours  are  from  9.30 am  to  5.30  pm  IST  on  all  days  except  sundays and

Port  closing   holidays.   On    request,   the   terminal   functions  on  overtime   to  cater   to  clients  demand.

9) How experienced are your ground staff in handling?

Frequent training ensures that all ground staff are well versed with different product handling and are prepared to

meet any challenges  that  are  foreseen  in  this  field. They are overseen by shift supervisors who are under the

control of the terminal incharge.