Frequently Asked Questions - FAQ :
How near is the storage facility to the Berth?
the installations are located within the respective
Port premises. The installations are connected by
to the berths.
Is customs bonding facility available?
the tanks are calibrated
competitive authorities and are eligible for customs
Are there dedicated lines for different products?
the non hazardous installations
have multiple product lines and are broadly
classified into two catagories
namely edible and non edible product
lines and only previous cargo compatible product
are taken in either of
these segregated pipelines after the lines are passed
for cleanliness by the surveyors. In hazardous installations
other than the catagories
mentioned above white
oil lines and
black oil lines
are also available.
Proximity to the terminals?
installations are well connected by road are in the
near proximity to National Highways.
How are the redelivering facilities in the installation?
storage tank is connected by two redelivering
outlets, each capable of
filling a 9.5 kl cap tanker in 15
minutes. Extra outlet are provided on request.
Have you incurred product loss during any parcel redelivery?
personnel are trained to handle
different products with utmost
care and precaution. Product loss
eliminated at all levels of redelivery.
How secured is the product and the installation?
terminal is manned by
security staff round the clock and all the tanks are
under the lock and seal of the
respective client representatives and surveyors.
Is round the clock redelivery available?
regular terminal working hours
are from 9.30 am to 5.30
pm IST on all days except
Port closing holidays.
On request, the terminal
functions on overtime to cater
to clients demand.
How experienced are your ground staff in handling?
training ensures that all ground staff are well versed
with different product handling and are prepared to
meet any challenges that are foreseen
in this field. They are overseen by shift
supervisors who are under the
control of the terminal incharge.